Frequently Asked Questions
7c78 FAQ — Answers to All Questions
From opening an account to withdrawing via bKash, from cricket betting to claiming bonuses — find detailed answers to all common questions about 7c78 right here.
7c78 welcomes you. This FAQ page is made for players in Bangladesh — so you can quickly and easily find answers about account registration, depositing and withdrawing money, cricket and slots gameplay, bonus terms, and responsible gaming. Every answer is kept up to date with the latest information. If your question is not resolved here, our 24/7 English live chat support is always ready.
Account and Registration
To open an account at 7c78 you need an active mobile number, a valid email address, and a strong password. The registration process is completed entirely online and takes only a few minutes. You must be over 21 years old for age verification.
No, only one 7c78 account is allowed per person. Attempting to open multiple accounts risks having all accounts cancelled and any deposited bonuses forfeited. If you have an issue, contact us directly via live chat.
First make sure you are using the correct URL (7c78.cam). If you have forgotten your password, use the "Forgot Password" option — a reset link will be sent to your registered email. If you still have trouble, get help in English through 24/7 live chat support.
7c78 may request identity verification for large withdrawals. This is done to ensure the security of all players' accounts and to prevent fraudulent activity. The verification process is straightforward and is usually completed quickly.
Yes, 7c78 is fully mobile-friendly. You can easily log in through a browser on both Android and iOS devices. No separate app download is needed — all games and payment features are available in the mobile browser.
Deposits and Withdrawals
bKash deposits are usually processed instantly — in most cases the balance updates within a few seconds to a maximum of 2-3 minutes. The minimum deposit amount is ৳300. If a transaction gets stuck, share the transaction ID in live chat.
Nagad withdrawals usually take between 5 and 30 minutes. The minimum withdrawal amount is ৳500. Before withdrawing, make sure there are no active bonus wagering requirements on your account, otherwise processing may be delayed.
7c78 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳500 for each method. More methods may be added in the future — visit the site for updates.
Log in to your 7c78 account, go to the cashier section, and select "Deposit". Choose Rocket as the payment method, enter the amount, and follow the instructions shown to confirm the payment from the Rocket mobile menu. The minimum deposit is ৳300.
7c78 does not charge any deposit or withdrawal fees itself. However, your mobile banking provider (bKash, Nagad, Rocket) may apply its own transaction charges — this depends on that provider's own policy.
The target time for bank transfer withdrawals is also 5 to 30 minutes. However, depending on the bank's own processing, it may take slightly longer in some cases. Transfers are possible to all major banks — Dutch-Bangla, BRAC, Islami, City, and Sonali Bank.
Games and How to Play
In the cricket section of 7c78 you can bet on BPL matches across markets such as match winner, top batsman, total runs, and others. Bets can be placed both before the match starts and during live play. Minimum bet amounts and odds vary by match.
In live betting, odds change in real time while the match is in progress. New markets open after each over in T20 matches — such as next wicket, over runs, and more. 7c78 offers live coverage of all major T20 and ICC tournaments including Bangladesh Tigers matches.
RTP (Return to Player) is the long-term average return rate of a game — it does not guarantee a win for any individual player. A high RTP means more is returned over the long run, but each spin or hand is completely random (RNG-controlled). All games at 7c78 ensure fair play.
Volatility refers to the pattern of prize distribution in a slot game. Low volatility means smaller prizes come more frequently — your balance lasts longer. High volatility means larger prizes come less often. It is best to choose based on your budget and preference.
Yes. 7c78's live casino games are built on Evolution Gaming and Ezugi technology, which runs smoothly on mobile. Use a stable internet connection (4G or Wi-Fi) for the best experience. Keeping your browser updated also improves performance.
Go Goal Bingo and Mermaid Fishing are both popular titles from the JILI game provider. After logging in to 7c78, go to the bingo or fishing category in the game lobby, or type the name directly into the search bar.
Bonuses and Promotions
When you open a new account and make your first deposit, you receive a 200% bonus of up to ৳15,000. That means depositing ৳5,000 gives you a total balance of ৳15,000. A 25x wagering requirement must be met before this bonus can be used for withdrawal.
A 25x wagering requirement means you must bet your bonus amount 25 times. For example: if you receive a ৳1,000 bonus, a total of ৳25,000 must be wagered before winnings from the bonus can be withdrawn. The contribution rate may differ by game — see the terms and conditions section.
7c78's VIP program has three tiers: Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%), and Gold (up to 1.5%). Tiers advance based on regular play and betting activity. Higher tiers also come with special offers and personalised service.
Weekly cashback is calculated each week according to your VIP tier and is automatically credited to your account. Cashback is generally paid on a specific day of the week. For the exact amount and schedule, check the promotions page or live chat support.
Bonus usage rules vary by promotion. In some cases the welcome bonus may only apply to casino games, while some bonuses can also be used for sports betting. Read the terms and conditions of each bonus carefully before opting in.
Security and Responsible Gaming
Yes. 7c78 uses SSL encryption technology to keep all data secure. Your personal and financial information is not sold or shared with third parties. For more details, read our privacy policy page.
No. 7c78 is for people aged 21 and over only. Account registration by minors is strictly prohibited. If any discrepancy is found during age verification, the account will be suspended.
Yes. If you feel that gaming is having a negative effect on your life, you can contact live chat to request a temporary or long-term break. 7c78 believes in responsible gaming and has support arrangements available when needed.
Betting beyond your budget, playing more to try to recover lost money, or having problems with family and work because of gaming — these are warning signs. In this situation, visit 7c78's responsible gaming page and contact our support team.
7c78 support is available through two channels: 24/7 live chat — click the chat icon at the bottom right of the site; and email — write to [email protected]. English support is available through both channels.
All games at 7c78 are sourced from recognised providers (Pragmatic Play, JILI, PG Soft, Spribe, and others) who follow international fair play standards. Game outcomes are determined by an RNG (Random Number Generator), so there is no possibility of manipulation.
Still have questions?
Our English support team is with you 24 hours a day, 7 days a week. Contact us via live chat or email.
Contact Us
We are always ready for any issue or question you have.
Live Chat Support
Instant support in English 24/7. Click the chat icon on the site — average response time is very fast.
Email Support
For detailed inquiries, email us: [email protected] — we will reply as soon as possible.