7c78 Privacy Policy

1 Introduction

7c78 ("we", "us", or "the platform") provides a reliable online casino and sports betting service for users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility.

This privacy policy explains what types of information 7c78 collects, why it is collected, how that information is used, and what steps we take to protect your data. By using our website, you consent to the terms of this policy.

If any changes are made to this privacy policy, we will update this page and notify users appropriately in the case of major changes. By continuing to use the 7c78 platform, you will be considered to have accepted the updated policy.

2 Information We Collect

7c78 collects the following types of information to provide proper services, ensure security, and meet legal obligations:

2.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — users must be 21 years of age or older)
• National ID number or passport number (for identity verification)
• Address and residential details
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser type and version
• Time and date of website access
• Cookie and session data
• Gaming activity logs

2.4 Communication-Related Information

• Records of live chat conversations
• Email correspondence
• Support ticket and complaint details

3 Purpose of Data Collection

7c78 collects and uses your information for the following legitimate purposes:

• Account Registration and Management: To create, verify, and properly manage your account.
• Identity Verification (KYC): To complete the identity verification process in order to prevent fraud and confirm users' ages.
• Financial Transaction Processing: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your issues and provide assistance through 24/7 live chat.
• Security and Fraud Prevention: To detect irregular activity and maintain the security of the platform.
• Responsible Gaming: To identify problematic gaming behaviour, intervene in a timely manner, and set limits where necessary.
• Legal Compliance: To retain information necessary for complying with applicable laws and regulations.
• Service Improvement: To analyse the user experience and improve the quality of the platform.

4 Data Storage and Security

7c78 applies industry-standard technical and administrative security measures to ensure the safety of your personal information.

4.1 Technical Security Measures

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Firewall and Intrusion Detection System: Active monitoring to prevent unauthorised access.
• Two-Factor Authentication: An additional verification layer to strengthen account security.

4.2 Data Retention Period

7c78 retains your information while your account is active and, after it is closed, for the period required by applicable law. Transaction records and identity verification documents are kept for a specified period in accordance with regulatory requirements.

4.3 Response to a Data Breach

In the event of a data security breach, 7c78 will notify affected users as quickly as possible and take the necessary steps to minimise damage.

5 Sharing Information with Third Parties

7c78 does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Hosting, cloud service, and security service providers — who operate under confidentiality agreements.
• Law Enforcement Agencies: To comply with legal directives, court orders, or requests from regulatory authorities.
• Fraud Prevention Organisations: As part of industry-standard information-sharing programmes to detect and prevent fraudulent activity.

In the above cases, third parties are given only the information necessary for their designated task and may not use that information for any other purpose.

6 Cookie Policy

7c78 uses cookies to keep the website functioning properly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These cookies are indispensable for maintaining login sessions and ensuring the core functionality of the site.
• Functionality Cookies: Used to remember your language preferences, gaming settings, and other personal preferences.
• Analytics Cookies: Collect site usage statistics to help improve services.

6.2 Cookie Control

You can accept or reject cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to stop working properly.

7 Your Rights

As a user of 7c78, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, information subject to legal obligations may not be possible to delete.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive your personal information in a structured, readable format.
• Right to Object: The right to object to the use of your information for specific purposes.

To exercise these rights, contact our support team via 24/7 live chat or by email. We are committed to responding to your request in a timely manner.

8 Information of Minors

7c78 is a platform for users aged 21 and above only. We do not knowingly collect personal information from any minor.

If someone provides false information during the age verification process at registration and creates an account, and this is discovered later, their account will be closed immediately and the relevant information will be deleted.

If you believe that a minor has registered on our platform, please contact us immediately.

9 International Transfer of Data

In some cases, your information may be stored or processed on servers located outside Bangladesh for the purpose of providing technical services. In such cases, 7c78 ensures that:

• Third-party service providers comply with appropriate data protection standards.
• Proper protection of data is ensured through data processing agreements.
• International security standards, including SSL encryption, are followed.

10 Policy Changes

7c78 reserves the right to change this privacy policy at any time. In the case of significant changes, we will:

• Update the "Last Updated" date on this page.
• Send a notification to the registered email address for major changes.
• May display a notice on the site's homepage.

If you continue using 7c78 after any changes, you will be considered to have accepted the updated privacy policy. It is recommended that you read the latest version before continuing to use the platform after a policy change.

11 Contact Us

If you have any questions, concerns, or requests to access, correct, or delete information regarding this privacy policy, please contact us:

We aim to respond to privacy-related requests as quickly as possible and in any case within a maximum of 30 business days. If additional time is needed for a complex request, you will be informed in advance.